Shipping policy

Shipping destinations

Gataux currently ships within the United States only. Available delivery options are shown at checkout based on the shipping address and items ordered.

Processing time

Orders are typically processed within 1–3 business days. Business days exclude weekends and U.S. holidays.

You will receive a shipping confirmation email with tracking information when tracking becomes available.

Estimated delivery

After shipment, estimated delivery is 5–11 business days. Including processing, most orders are expected to arrive within approximately 6–14 business days after the order is placed.

Delivery dates are estimates, not guarantees. Carrier delays, severe weather, high-volume periods, address issues, and other circumstances outside our control may affect delivery.

Shipping rates

Standard shipping is $5.99 for orders with a qualifying merchandise subtotal below $75.

Standard shipping is free for orders with a qualifying merchandise subtotal of $75 or more.

The qualifying subtotal is calculated after discounts and before taxes.

Multiple shipments

Items in the same order may be fulfilled from different locations and arrive in separate packages. When available, tracking information will be provided for each shipment. You will not be charged additional shipping because an order is divided into multiple packages.

Address changes

Review your shipping address carefully before placing an order. Contact hello@gataux.com as soon as possible if a correction is needed. We cannot guarantee changes after processing begins and are not responsible for delays or failed delivery caused by an incorrect or incomplete address provided at checkout.

Delayed or missing packages

If tracking has not updated for an extended period or your package has not arrived within the estimated timeframe, email hello@gataux.com with your order number. We will review the available tracking information and assist with the next steps.